Overview
Question Settings allow you to customize which fields appear when users ask a question. This helps keep the question pop clean and relevant, while still enabling important options like Priority, privacy, or due date when needed.
You can enable or disable specific fields depending on how your team prefers to collect questions.
Where to Find Question Settings
Go to Settings
Navigate to Questions / Client Portal
Open the Question Settings tab
How Question Settings Work
Each field can be turned on or off:
Enabled: The field appears when a user is asking a question
Disabled: The field is hidden from the question form
By default, all fields are enabled.
Available Fields You Can Customize
You can enable or disable the following fields:
Priority – Mark the urgency of a question
Question Privacy – Control who can see the question
Tags – Highlight or categorize questions
Draft Question – Allow saving questions as drafts
Due Date – Set a deadline for responses
