Overview
White labelling in Xenett allows you to fully brand the client portal with your firm’s domain, email address, logo, and visuals—so clients only see your branding, not Xenett’s.
This guide covers how to:
Set a custom client portal URL (subdomain)
Customize the “From” email address and sender name
Configure DNS (CNAME) records
Upload portal and login page branding
Set a Custom Client Portal Domain
By default, the client portal is hosted on https://portal.xenett.com. If you want to use your own domain, you can configure a custom client portal URL.
Go to Settings → Questions / Client Portal
Click Edit under Custom Domain
Enter the subdomain you want to use
Format
{subdomain}.{your-website-domain}
Example
portal.yourdomain.com
Notes
The subdomain can be anything (portal, clients, login)
The root domain must be your actual website domain
4. Click Save
Once saved, Xenett will generate multiple CNAME records. These records must be added to the DNS settings of your domain provider to activate the custom domain.
Configure DNS (CNAME Records)
After setting the custom domain, you must add the generated CNAME records to your domain’s DNS settings.
How to Add CNAME Records
1. Log in to your domain hosting provider (e.g., GoDaddy, Cloudflare, Namecheap).
2. Navigate to DNS Records.
3. Click Add New Record.
4. Select CNAME as the record type.
5. Copy values from Xenett:
Host → paste into DNS Host field
Value → paste into DNS Target/Value field
6. Save the record.
Repeat this process for all generated CNAME records (usually 4–5 records).
Verification
Status will initially show as Pending
DNS propagation can take a few hours and up to 24 hours in some cases
Once the records are active, your client portal will be accessible via your custom domain.
Different domain hosting providers may display DNS settings differently. Below are common providers where you can add CNAME records:
Customize the From Email Address
By default, client notification emails are sent from clientnotifications@xenett.com. You can replace this with an email address from your own domain.
In Custom Branding, edit the From Email Address
Enter the email prefix (domain is selected automatically)
Examples
notifications@unicornaccounting.comdonotreply@unicornaccounting.com
Important
This inbox must exist
Otherwise, emails may fail or go to spam
Set a Custom From Name
The From Name is what clients see in their inbox.
Examples
Unicorn Accounting
Client Notifications
Questions – Unicorn Accounting
This applies to all reminder and notification emails.
Customize Portal Branding
Dashboard Cover Image
Appears at the top of the client dashboard
Replaces the default Xenett image
Login Page Image
Shown on the right side of the login page
Updates immediately after upload
Firm Logo
Go to Firm Information
Upload your firm logo
Your logo appears across client-facing areas.
Final Result
Once configured:
Clients access the portal via your branded URL
Emails are sent from your domain and sender name
Portal visuals match your firm branding
No Xenett branding is visible
Explainer Video